Scene: Ibrahim wants to send money to his mother overseas. He’s at a money transfer office talking to Jenny, the clerk.
JENNY: Hi! Welcome in. Are you sending money or picking some up today?
IBRAHIM: Sending, please. I want to send $300 to my mother. She lives in another country.
JENNY: I can help with that. Which country is she in?
IBRAHIM: Somalia. Can she pick it up in cash there?
JENNY: Yes — we have pickup locations all over Somalia. She can collect cash with a photo ID.
IBRAHIM: How long does it take for the money to arrive?
JENNY: Usually within minutes. In some areas it can take up to a few hours.
IBRAHIM: That’s fast. What’s the fee for sending $300?
JENNY: The fee is $8.99, so your total today is $308.99.
IBRAHIM: Okay. Will my mother receive exactly $300?
JENNY: She’ll receive the equivalent in her local currency. The exchange rate today is posted right here on the screen.
IBRAHIM: I see. Do I need to bring any ID?
JENNY: Yes, I’ll need your photo ID — a driver’s license or passport works.
IBRAHIM: Here’s my driver’s license. What information do you need about my mother?
JENNY: Her full name exactly as it appears on her ID, and her phone number so we can text her the pickup code.
IBRAHIM: Her name is Faduma Hassan. Let me spell that: F-A-D-U-M-A, H-A-S-S-A-N.
JENNY: Got it. And is this your first time sending money with us?
IBRAHIM: Yes. Is there anything else I should know?
JENNY: Just keep your receipt with the tracking number. If your mother has any trouble, she can call our local office with that number.
IBRAHIM: Perfect. Here’s my card for payment.
JENNY: All set! Your mother should get a text within the hour. Anything else I can do for you?
IBRAHIM: No, thank you, Jenny. You made this very simple.
JENNY: You’re welcome! Come back anytime.
— THE END —