Scene: Jason walks into a neighborhood auto repair shop. He goes to the front counter to talk to the service advisor.
SERVICE ADVISOR (MELISSA): Good morning. Welcome to Riverside Auto. How can I help you today?
CUSTOMER (JASON): Good morning. My name is Jason Lee. My car has been making a strange noise, and I’d like to schedule a repair or at least have someone take a look at it.
SERVICE ADVISOR (MELISSA): Sure, we can help with that. What kind of car do you have?
CUSTOMER (JASON): It’s a 2012 Toyota Camry.
SERVICE ADVISOR (MELISSA): Okay, and what kind of noise are you hearing? Is it more like a squeaking, a grinding, or a knocking sound?
CUSTOMER (JASON): It’s kind of a grinding noise, mostly when I press the brakes.
SERVICE ADVISOR (MELISSA): Got it. That might be a brake issue. Is the car still safe to drive, or do you feel it’s hard to stop?
CUSTOMER (JASON): It still stops, but it doesn’t feel as smooth as before. I don’t want to wait until it gets worse.
SERVICE ADVISOR (MELISSA): That’s a good idea. We can start with a brake inspection. Our technicians will check the brake pads, rotors, and fluid. There’s a 45-dollar inspection fee, which we apply toward the repair if you decide to fix it here.
CUSTOMER (JASON): Okay, that sounds fair. When is your next available appointment?
SERVICE ADVISOR (MELISSA): We have an opening tomorrow at 8:30 a.m. or Thursday at 1:00 p.m. Which one works better for you?
CUSTOMER (JASON): Tomorrow at 8:30 is good. I start work at 10, so I’ll need a ride after I drop off the car.
SERVICE ADVISOR (MELISSA): We actually have a free shuttle service within five miles. We can take you to your job after you check in.
CUSTOMER (JASON): That’s great. My office is only about three miles away.
SERVICE ADVISOR (MELISSA): Perfect. I’ll just need your phone number and an email address so we can send you updates and the estimate.
CUSTOMER (JASON): My phone number is 555-781-0429, and my email is jlee@example.com.
SERVICE ADVISOR (MELISSA): Thank you. Tomorrow morning we’ll check your brakes and then contact you with an estimate before we do any major work. Do you prefer a call or a text message?
CUSTOMER (JASON): A text message is easier during work, but you can also call if you need to explain something in detail.
SERVICE ADVISOR (MELISSA): No problem. Just so you know, a typical brake job can range from about 250 to 450 dollars, depending on the parts and how much damage there is. We’ll let you know the exact price after the inspection.
CUSTOMER (JASON): Okay, I understand. How long do you think the repair might take?
SERVICE ADVISOR (MELISSA): If it’s just brake pads and rotors, we can usually finish it the same day. If we find anything else, it might take longer, but we’ll let you know before we continue.
CUSTOMER (JASON): Sounds good. Do I pay the inspection fee now or when I pick up the car?
SERVICE ADVISOR (MELISSA): You can pay when you pick up the car. If you approve the repair, the 45 dollars will be included in the total.
CUSTOMER (JASON): Great. Is there anything I need to bring besides the car keys?
SERVICE ADVISOR (MELISSA): Just your driver’s license and proof of insurance, in case we need them for the paperwork. Also, please remove any valuables from the car.
CUSTOMER (JASON): Okay, I’ll do that. Thank you for your help and for explaining everything.
SERVICE ADVISOR (MELISSA): You’re welcome, Jason. We’ll see you tomorrow at 8:30 a.m. at Riverside Auto.
CUSTOMER (JASON): See you then. Have a good day.
SERVICE ADVISOR (MELISSA): You too. Drive carefully until tomorrow.
— THE END —