Scene: A local gym lobby. Music is playing softly. Elena walks up to the front desk, looking at the treadmills and weight machines.
GYM STAFF (ROB): Hi there! Welcome to PowerHouse Fitness. How can I help you today?
CUSTOMER (ELENA): Hi. I’m interested in joining the gym, but I have a few questions about your membership options.
GYM STAFF (ROB): Of course, I’d be happy to explain. Are you looking for just a gym membership, or do you also want group classes?
CUSTOMER (ELENA): I’d like both, if it’s not too expensive. I’m especially interested in yoga and maybe Zumba.
GYM STAFF (ROB): Great. We have two main plans. The Basic plan includes full access to the gym equipment. The Plus plan includes equipment and unlimited group classes.
CUSTOMER (ELENA): How much are they per month?
GYM STAFF (ROB): The Basic plan is 35 dollars a month. The Plus plan is 49 dollars a month. There’s also a one-time enrollment fee of 29 dollars when you sign up.
CUSTOMER (ELENA): Is there a long-term contract?
GYM STAFF (ROB): No long-term contract. It’s a month-to-month membership. If you want to cancel, you just need to give us a 30-day notice.
CUSTOMER (ELENA): That’s good. Do your classes fill up quickly? I usually get off work around 6 p.m.
GYM STAFF (ROB): Our evening classes are popular, but you can reserve a spot using our mobile app or by signing up at the front desk. We have yoga at 6:30 and Zumba at 7 on most weekdays.
CUSTOMER (ELENA): Nice. Do you offer a free trial?
GYM STAFF (ROB): Yes, we offer a three-day guest pass so you can try the gym and a couple of classes before you decide.
CUSTOMER (ELENA): That sounds perfect. If I join, can someone show me how to use the machines? I don’t want to hurt myself.
GYM STAFF (ROB): Absolutely. New members get one free orientation session with a trainer. They’ll show you how to adjust the equipment and suggest a basic workout plan.
CUSTOMER (ELENA): Great. Do you also have personal training sessions?
GYM STAFF (ROB): Yes, we do. Personal training is not included in the membership, but members get a discount. Sessions start at 45 dollars for 45 minutes.
CUSTOMER (ELENA): Okay, maybe later. For now, I think the Plus plan is best for me. What do I need to sign up?
GYM STAFF (ROB): We’ll need a photo ID, like a driver’s license or passport, and a debit or credit card for the monthly payments.
CUSTOMER (ELENA): Can I pay in cash each month instead of automatic payments?
GYM STAFF (ROB): Yes, you can pay in cash, but we still keep a card on file. If you don’t pay by the fifth of the month, the card will be charged automatically.
CUSTOMER (ELENA): I understand. Are there any extra fees I should know about?
GYM STAFF (ROB): Once a year we charge a small maintenance fee of 20 dollars to help keep the equipment in good condition. It’s listed in the membership agreement.
CUSTOMER (ELENA): Okay, thanks for telling me. Can I start my membership today?
GYM STAFF (ROB): Yes, we can get you started right now. We’ll take your photo for your membership card, and you can work out right after we finish the paperwork.
CUSTOMER (ELENA): Awesome. I’ll go get my ID from the car.
GYM STAFF (ROB): Sounds good. When you come back, I’ll print the agreement and answer any other questions you have.
CUSTOMER (ELENA): Thank you, Rob. I’m excited—and a little nervous—but this is a good step for my health.
GYM STAFF (ROB): You’re very welcome. We’re glad you’re here. We’ll help you feel comfortable and stay motivated.
— THE END —