Scene: Omar just moved to the US and needs a cell phone plan. He is at a phone store talking to Emily, a sales representative.
EMILY: Hi! Welcome to Connect Mobile. Are you looking for a new phone or a plan today?
OMAR: Just a plan. I already have a phone, but my old plan doesn’t work here.
EMILY: Got it. Is your phone unlocked? That’s the first thing we need to check.
OMAR: I think so. What does “unlocked” mean?
EMILY: It means your phone isn’t tied to one company, so it can work with our network. Most newer phones are unlocked.
OMAR: Okay. I mostly need data for maps, video calls with my family, and school work.
EMILY: Then you’ll want a plan with plenty of high-speed data. We have three main options: 10 gigs, 25 gigs, or unlimited.
OMAR: How much data do video calls use? I call my family almost every day.
EMILY: Video calls use about one gig per hour. If you call daily, I’d recommend at least the 25-gig plan.
OMAR: What’s the price difference?
EMILY: The 10-gig plan is $35 a month, the 25-gig is $50, and unlimited is $65. All include unlimited talk and text.
OMAR: Is there a contract, or can I cancel anytime?
EMILY: All our plans are month-to-month — no contract, no cancellation fee. You can switch plans whenever you want.
OMAR: That’s good. Do I need a US credit card to sign up? I just opened a bank account.
EMILY: A debit card works fine. We just need a payment method and a photo ID.
OMAR: What about international calls? I call my parents overseas twice a week.
EMILY: Calls to most countries are included. Which country are your parents in?
OMAR: Egypt.
EMILY: Egypt is included in our international package — no extra charge.
OMAR: Excellent! I think I’ll go with the 25-gig plan. Can I keep my old phone number?
EMILY: If it’s a US number, yes. If it’s from another country, we’ll need to give you a new US number.
OMAR: It’s from Egypt, so I’ll need a new number. That’s fine.
EMILY: Perfect. Let’s get you set up — it’ll take about ten minutes.
OMAR: Thank you, Emily. You explained everything really clearly.
EMILY: My pleasure, Omar. Welcome to the US!
— THE END —