Setting: Tuesday afternoon. Maya just got the keys to her new apartment, and the movers come Saturday. She calls the electric company from her empty living room to turn on the electricity in time. (About 5 minutes of pair speaking practice.)
Maya: (dialing the number) Okay, here goes. I need the electricity on before Saturday.
Sam: Thank you for calling City Power. This is Sam. How can I help you?
Maya: Hi, Sam. I just moved to a new apartment, and I need to get new service.
Sam: Welcome! I can help with that. First, what’s your full name?
Maya: Maya Torres.
Sam: Thanks, Maya. And what’s the service address?
Maya: 456 Oak Street, Apartment 3B, Los Angeles.
Sam: Got it. What’s a good phone number for the account?
Maya: 213-555-0147.
Sam: Perfect. Now, when would you like the service turned on?
Maya: This Friday, if possible. The movers come Saturday morning.
Sam: Friday works fine. Would you like a paperless bill?
Maya: What’s a paperless bill, exactly?
Sam: It means we email your bill instead of mailing a paper one. It’s free, and it arrives faster.
Maya: That sounds good. Yes, please. How much is the total amount due for the first month?
Sam: There’s a $25 setup fee plus a $50 deposit. Your first bill will show the total amount due.
Maya: A deposit? Do I get that money back?
Sam: Yes — after twelve months of on-time payments, we return it to you.
Maya: Okay. What’s the billing date? I want to plan my budget.
Sam: Your billing date is the 5th of each month, and the payment due date is the 20th.
Maya: Great. And who do I call if I have a problem with my bill?
Sam: Call us anytime. Just have your account number ready — I’ll email it to you today.
Maya: Perfect. One more question — what happens if I move again next year?
Sam: Just call us. We’ll cancel your existing service here and set it up at the new address.
Maya: That’s everything. Thank you so much, Sam!
Sam: You’re welcome, Maya. Welcome to City Power!