Scene: A quiet public library. Omar walks up to the information desk holding a small stack of books.
LIBRARIAN: Hello. How can I help you today?
OMAR: Hi. This is my first time here. I’d like to get a library card.
LIBRARIAN: Welcome! We’re happy to have you. Do you live in this city?
OMAR: Yes, I moved here last month.
LIBRARIAN: Great. I’ll need a photo ID and something that shows your address, like a bill or rental agreement.
OMAR: I have my driver’s license and an electricity bill. Are those okay?
LIBRARIAN: Yes, that’s perfect. I’ll just make a copy. Please fill out this short form and sign at the bottom.
Omar fills out the form and hands it back.
OMAR: Here you go.
LIBRARIAN: Thank you. Your card will be ready in a minute. With this card, you can borrow up to 20 items at a time.
OMAR: Nice. How long can I keep the books?
LIBRARIAN: Books are due in three weeks. You can renew them online or at the desk if no one else has a hold on them.
OMAR: Okay. And what about DVDs?
LIBRARIAN: DVDs are due in one week, and there is a small late fee if you return them after the due date.
OMAR: Got it. I’m also looking for English novels that aren’t too difficult. Where should I start?
LIBRARIAN: Our fiction section is on the second floor. For easier English, look for the “ESL & Easy Readers” shelf near the elevator.
OMAR: That’s helpful. And if I can’t find a specific book, can you order it?
LIBRARIAN: Sometimes, yes. We can request it from another branch or order it for our collection. Just tell us the title and author.
OMAR: Great. Do you also have computers I can use?
LIBRARIAN: Yes, computers are in the back on the first floor. You can log in with your library card number. Sessions are 60 minutes, and you can print for a small fee.
OMAR: Perfect. One last question: Is it okay to take a phone call in here?
LIBRARIAN: We ask people to keep their phones on silent and take calls in the lobby, not in the reading area.
OMAR: No problem. I’ll remember that.
The librarian hands Omar a small plastic card.
LIBRARIAN: Here’s your library card. Your PIN number is on the back. You can start borrowing books right away.
OMAR: Thank you so much for your help.
LIBRARIAN: You’re very welcome. Enjoy the library!
— THE END —