Scene: The lobby of an apartment building. Kyung walks into the office with photos on his phone and a small towel in his hand.
MANAGER (MRS. HILL): Good morning. How can I help you?
TENANT (KYUNG): Good morning. I live in apartment 204. I need to report a maintenance problem in my kitchen.
MANAGER (MRS. HILL): Okay, what seems to be the problem?
TENANT (KYUNG): The sink is leaking under the cabinet. The floor was wet this morning, and I’m worried it might damage the wood.
MANAGER (MRS. HILL): I see. Thank you for telling us right away. Is the leak constant, or does it only happen when you run the water?
TENANT (KYUNG): It leaks every time I use the sink, especially when I use hot water.
MANAGER (MRS. HILL): All right. Can I get your phone number in case the maintenance worker needs to call you?
TENANT (KYUNG): Sure, it’s 555-394-2781.
MANAGER (MRS. HILL): Thank you. Did any of your belongings get damaged—like boxes, cleaning supplies, or anything stored under the sink?
TENANT (KYUNG): A few paper bags got wet, but nothing expensive. I cleaned up the water with towels.
MANAGER (MRS. HILL): That’s good. Please avoid using the sink until we can take a look. I’ll see if Marcos is available this afternoon.
A few hours later, Marcos knocks on the door of apartment 204.
MAINTENANCE (MARCOS): Hi, I’m Marcos from maintenance. Are you Kyung?
TENANT (KYUNG): Yes, that’s me. Thanks for coming. The leak is under the kitchen sink.
MAINTENANCE (MARCOS): No problem. Can you show me where the water is coming from?
TENANT (KYUNG): Sure. When I turn on the water, it starts to drip right here around this pipe.
Kyung turns on the faucet. Marcos looks under the sink with a flashlight.
MAINTENANCE (MARCOS): Okay, I see the leak. The connection on this pipe is loose, and the seal is worn out. I’ll need to shut off the water for a few minutes while I fix it.
TENANT (KYUNG): That’s fine. Do you need me to move anything?
MAINTENANCE (MARCOS): If you could move these cleaning bottles, that would be great. I don’t want them to get in the way.
Kyung moves the bottles and stands to the side while Marcos works.
MAINTENANCE (MARCOS): All right, I tightened the connection and replaced the seal. Let’s turn the water back on and test it.
TENANT (KYUNG): Okay.
Kyung turns on the faucet again. Marcos watches carefully under the sink.
MAINTENANCE (MARCOS): Good news—no more dripping. I’ll leave a small bucket here just in case, but I don’t expect any more leaks.
TENANT (KYUNG): That’s great. Thank you so much. Do I need to sign anything?
MAINTENANCE (MARCOS): Yes, just sign here on the work order to show that the problem was fixed.
TENANT (KYUNG): All right. If it starts leaking again, should I call the office?
MAINTENANCE (MARCOS): Yes, call the office or submit another maintenance request online. We’ll come back and check it.
TENANT (KYUNG): Will I be charged for this repair?
MAINTENANCE (MARCOS): No, plumbing repairs like this are covered by the building. There’s no charge to you.
TENANT (KYUNG): Okay, that’s a relief. Thank you again for your help.
MAINTENANCE (MARCOS): You’re welcome. Have a good day.
— THE END —