Scene: Late morning. Ana walks into the apartment management office to report a problem with her kitchen sink.
MAINTENANCE COORDINATOR (MR. LOPEZ): Good morning. How can I help you today?
TENANT (ANA): Good morning. My name is Ana Silva from apartment 3B. I need to report a problem with my kitchen sink.
MAINTENANCE COORDINATOR (MR. LOPEZ): Okay, Ms. Silva. What seems to be the problem?
TENANT (ANA): The sink is leaking under the cabinet. I noticed water on the floor last night, and it’s still dripping this morning.
MAINTENANCE COORDINATOR (MR. LOPEZ): I see. Thank you for letting us know. Did any of your things get damaged?
TENANT (ANA): Yes, some paper bags and a box under the sink got wet, but nothing important. I put a towel there to catch the water.
MAINTENANCE COORDINATOR (MR. LOPEZ): That’s good for a temporary fix, but we definitely need to repair it. Is the leak constant, or does it only happen when you use the sink?
TENANT (ANA): It seems worse when I run the water, but even when it’s off, I can see small drops.
MAINTENANCE COORDINATOR (MR. LOPEZ): Okay. I’ll create a maintenance request right now. Is anyone home during the day if our maintenance technician needs to go inside?
TENANT (ANA): I work until 4 p.m., but my sister is at home most of the day. I can also leave a key with the office if necessary.
MAINTENANCE COORDINATOR (MR. LOPEZ): Leaving a key with us is helpful. We’ll keep it in a locked box and sign it out only when the technician goes to your apartment.
TENANT (ANA): Okay, that’s fine. When do you think someone can come?
MAINTENANCE COORDINATOR (MR. LOPEZ): We usually handle leaks as a priority because of water damage. We can send someone this afternoon between 1 and 3 p.m. Does that work?
TENANT (ANA): Yes, that works. I’ll leave my key with you before I go to work.
MAINTENANCE COORDINATOR (MR. LOPEZ): Great. I also want to confirm your phone number in case the technician has questions.
TENANT (ANA): Sure, it’s 555-297-6410. You can call or text me.
MAINTENANCE COORDINATOR (MR. LOPEZ): Got it. We’ll send you a text message once the work order is completed. If the problem is more serious, we’ll let you know what parts we need and how long it will take.
TENANT (ANA): Okay. Do I have to pay for this repair, or is it included in my rent?
MAINTENANCE COORDINATOR (MR. LOPEZ): If it’s normal wear and tear, it’s included. If we find damage from misuse, there might be a charge, but most plumbing leaks are covered. We’ll let you know if there are any costs.
TENANT (ANA): All right, thank you. I just want to make sure it doesn’t damage the floor or the apartment below mine.
MAINTENANCE COORDINATOR (MR. LOPEZ): You did the right thing by reporting it quickly. Before you leave, please keep a small bucket or pan under the pipe to catch the water, and try not to use the sink too much until we fix it.
TENANT (ANA): I’ll do that. Do I need to sign anything for the maintenance request?
MAINTENANCE COORDINATOR (MR. LOPEZ): Yes, just sign here so we have your permission to enter the apartment. This form also shows the time window for the visit.
TENANT (ANA): (signs) Okay, here you go.
MAINTENANCE COORDINATOR (MR. LOPEZ): Thank you. We’ll do our best to take care of it today. If you come home and the leak is still there, please contact us right away.
TENANT (ANA): I will. Thank you for your help, Mr. Lopez.
MAINTENANCE COORDINATOR (MR. LOPEZ): You’re welcome, Ms. Silva. Have a good day.
— THE END —