Scene 1: Morning at a city bank. Bright lobby, short line at the counter.
MR. REED: Good morning! How can I help you today?
CLARA: Hi. I just moved here, and I’d like to open a new bank account.
MR. REED: Great! We can do that. Do you want a checking account, a savings account, or both?
CLARA: What’s the difference?
MR. REED: Checking is for everyday use—paying bills and shopping. Savings is for keeping money and earning interest.
CLARA: I see. Maybe both, please.
MR. REED: Sure. Do you have identification?
CLARA: Yes, here’s my passport and proof of address.
MR. REED: Perfect. It’ll take a few minutes to enter your information.
MIA: Excuse me, how long does it usually take to open an account?
MR. REED: About fifteen minutes, if the system is fast today.
MIA: Thanks! I’ll wait.
Ten minutes later.
MR. REED: All right, Clara, your accounts are ready. Would you like a debit card?
CLARA: Yes, please. How long will it take to receive it?
MR. REED: You’ll get a temporary card now, and the permanent one in about ten business days.
CLARA: Can I use the card for online shopping?
MR. REED: Yes—just activate online banking first. You’ll get an email with a link.
CLARA: What’s the daily limit for withdrawals?
MR. REED: For new accounts, it’s 500 dollars per day. You can raise it later.
MIA: I just need to change my PIN, so no rush.
CLARA: Thanks for waiting.
MR. REED: Do you want to set up automatic transfers from checking to savings?
CLARA: That’s possible?
MR. REED: Yes. For example, $100 every month—automatically.
CLARA: Great. Let’s do that.
A few minutes later.
MR. REED: Everything is complete. Here’s your account booklet, debit card, and a brochure about our mobile app.
CLARA: Thank you. The service was very clear and friendly.
MR. REED: You’re welcome! Welcome to the city—and to our bank.
CLARA: Have a good day!
MIA: (smiling) My turn now!
MR. REED: Hello! What can I do for you today?
MIA: Just a quick PIN change, please.
MR. REED: Easy enough. You’ll be done in two minutes.
— THE END —